Redmine Helpdesk Plugin: transforms your Redmine into a featured online support system

Manage contacts and deals, store files and track your tasks. Create and manage workflows and sales funnel. Keep full control with reports and filters. All with a light yet robust CRM Plugin.

Main features:

Fetching emails via POP3/IMAP protocols
Canned responses & autoresponders
CC & BCC management
One ticket view for all teams
Productivity metrics and First Response SLA Reports
Helpdesk Widget to use inside the Redmine or on any website to gather feedback or issues
E-mail dropbox for each issue
Satisfaction Ratings
White and black lists
Macros
Attachments
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